Authenticity

When you are shopping for second-hand rings we understand it is important to be able to trust what you are buying. Here at Gem Culture we work closely with a Manufacturing Jeweller and a Valuer, giving well over 60 years of experience in the jewellery industry. It means you can trust the rings we bring to you. Your peace of mind is important to us.

Our rings are solid gold, we don’t sell any that are gold plated. When we list a ring with a Diamond, you can depend on us that it is in fact a Diamond.

Buying from Gem Culture takes the risk out of buying second-hand rings.

Valuations

When a ring comes into our Collection, it goes into the Manufacturing Jewellers to be cleaned, polished, the settings are checked and tightened if needed. Our rings come out looking new - the gold is shiny and the stones are clean!

Our rings then go off to our Valuer and we decide if the ring is to be valued. Rings worth more than $2,000 (or $1,000 our price!) then go in to have a Valuation completed. These rings then come with a professional Valuation which is available for viewing prior to the purchase and then provided with the purchase. It has all the information you’ll need to know about your ring. For example;

Company who provided the valuation, the reference number specific to this ring and the date it was completed
Number of gems, what are they, their dimension and how much they weigh
If they show fluorescence (yes, some stones show different colours under different light!)
Carat of gold and if it is White, Yellow or Rose or even Platinum or Palladium!
Hallmarks - stamps inside of the band indicating where or when it was made
Is the ring hand made or perhaps even CAD designed
Total weight of the ring
Condition of the ring i.e. did they see any loose stones or visible wear and tear
The total insurable value
The price of gold on the day
Photos of the ring

For those rings not valued, an estimate is provided by the valuer and that's how we work out how much to sell it for. Our rings are sold for half the price!

If you buy a ring from us that does not come with a Valuation, we can easily organise one for you for $95.

Refunds & Returns

You can return the ring within 7 days of purchase if you have bought the wrong ring, or you don’t love it as much as you thought you would. Our jeweller will inspect it when we get it back from you, then we’ll provide a swap or refund. For postage returns shipping, insurance and all other costs will be your responsibility.

Buying Online

When you purchase online, your ring will be posted out to you on the next working day after your funds clear. We will advise you of postage costs prior to purchase, as tracking and insurance requirements may change depending on the value of the ring. Some countries will charge you additional tax / duty as your ring goes through customs. You will need to pay all additional charges of tax, delivery, insurance etc. It is your responsibility to find out what additional charges you may incur bringing the ring into your country.

Resizing

Resizing in the buyers responsibility, after the purchase. At times there will rings in our collection that will only be able to go up or down a few sizes due to the setting. We will let you know if the one you are buying is one of these. We will pass on the details of the Manufacturing Jeweller we work with.

Second-Hand Rings

As our rings are second-hand there may be some visible wear and tear. We'll discuss this with you if this is applicable to the ring you're interested in.